Customer information

 

In the course of equal treatment of all customers, we would like to point out that our prices are not negotiable; possible quantity discounts will be calculated separately for each individual case.
For resellers own conditions apply, which you will receive as soon as we have proof of your commercial activity.
From 90€ order value the shipping within the FRG is "free", if ordered via the webshop; below 30€ order value no order can be triggered via the webshop ("minimum order value").
All orders placed outside the webshop (<postcard,letter,fax,email etc.) will be charged postage regardless of the value.

DELIVERY / DELIVERY TIME

 

In order to use our labor efficiently for you, we have introduced one shipping day per week as of 01/01/2019 (Tue or Wed or Thu depending on the order situation). Provided that the desired items are in stock, you will be served as soon as possible.
The webshop is nevertheless maintained only 1x per week. For all articles applies unrestrictedly: Subject to prior sale. The production works according to a precise plan and in compliance with commercial and environmental principles.
We therefore reserve the right to make partial deliveries in order to provide you with the goods in a timely manner (subsequent deliveries are usually free of postage for you).
Often the desired quantity of an article is just out of stock, because it was "sold out" at a trade fair on the weekend. Production needs about 2-6 weeks (depending on the season) to restore the stock in question.
The shopping cart will normally show you the available quantity; if you need "more", we recommend you to use the "comment" field or a separate email.

Unfortunately, a short-term delivery e.g. to a trade fair or to your trade fair booth e.g. by express courier is not possible. Generally we ship by DHL. Larger quantities can be picked up by your own forwarding agent - after prior appointment. We will prepare the goods for you.

 

 

We ship abroad only against prepayment ("Proforma Invoice").

The selected or default payment method is displayed in the shopping cart.

We reserve the right, if necessary, to replace the option selected by you with "payment in advance" and, if necessary, to carry out a credit check. You expressly agree to this by placing your order. For given reasons, this applies in particular to orders from certain regions (e.g. Greater Berlin).

For the purpose of optimizing working time in the context of the implementation of the Debt Law Reform Act, we have discontinued reminders and dunning letters as of 01.01.2019. We will initiate official debt collection at the latest when the legal deadline expires. We ask you to pay the invoice amount on time, otherwise the statutory default interest rate of 5% for private customers and 9% for commercial customers above the prime rate will apply.
If it is determined that possibly under intent, fraudulent misrepresentation, etc. If it is determined that fraud has been committed with intent, fraudulent misrepresentation, etc., we will file a criminal complaint.

Mineralbox does not grant discounts or bonuses. If you arbitrarily reduce the invoice by such a discount, we will claim it retroactively.

For freelancers, entrepreneurs and commercial customers, the statutory cancellation regulations do not apply; these have been enacted exclusively for the end consumer. In case of any discrepancies or problems, please contact us personally immediately in order to find a solution by mutual agreement.

Mineralbox does not work with costly financial service providers such as Paypal. This increases transparency and prevents goods from becoming unnecessarily expensive.

 

The European Commission provides a platform for online dispute resolution (OS). You can find this platform at: https://ec.europa.eu/consumers/odr.

Notice according to § 36 and 37 VSBG (Consumer Dispute Settlement Act)
We are neither obligated nor willing to participate in dispute resolution proceedings at a consumer arbitration board